Frequently Asked Questions
Find answers to common questions about our shoe procurement process, product specifications, and business cooperation.
Procurement Process
We accept the following payment methods for international trade:
- T/T (Telegraphic Transfer)
- L/C (Letter of Credit)
- D/P (Documents against Payment)
- Western Union (for sample orders only)
- PayPal (for sample orders only, 5% additional fee applies)
Our standard payment terms are 30% deposit upon order confirmation and 70% balance before shipment. For established clients, we can discuss more flexible payment arrangements.
Yes, we offer comprehensive OEM and ODM services for brand customization:
- Custom logo placement on insole, outsole, tongue, or heel
- Custom packaging with your brand elements
- Custom color combinations and materials
- Complete custom design from your sketches or concepts
For brand customization, we require a minimum order of 1,000 pairs per style. Custom molds or tooling may incur additional one-time costs. Our design team can assist you in developing brand-specific elements that meet your market requirements.
Product & Technical Questions
Find detailed answers about our shoe materials, manufacturing processes, customization options, and technical specifications.
We use a variety of high-quality materials including genuine leather, synthetic leather, canvas, mesh, rubber, EVA, and eco-friendly materials. All our materials are sourced from certified suppliers and undergo rigorous quality testing to ensure durability and comfort. We can provide detailed material specifications and certifications upon request.
Yes, we offer comprehensive customization services. We can produce shoes according to your designs, logos, colors, and specifications. Our R&D team can help refine your designs for manufacturability while maintaining your brand identity. We offer different levels of customization from simple color changes to completely bespoke designs. Minimum order quantities may vary based on customization complexity.
Absolutely. All our footwear products comply with international quality standards including ISO 9001, BSCI, and market-specific certifications for EU, US, and other regions. We regularly conduct third-party testing for slip resistance, durability, and chemical safety. Our factory maintains strict quality control processes throughout production, and we can provide all necessary certification documents for import requirements.
We maintain strict size consistency through standardized lasts and precise measurement protocols. Each production batch undergoes multiple quality checks including digital scanning and physical measurements. We follow international sizing standards (EU, US, UK, etc.) and can provide detailed size charts for your market. For new clients, we recommend ordering size samples before bulk production to ensure perfect fit for your target market.
Yes, we have developed a growing range of eco-friendly footwear options. These include shoes made with recycled materials, water-based adhesives, organic cotton, and sustainably sourced natural materials. Our eco-line features biodegradable components and reduced carbon footprint manufacturing processes. We can provide detailed sustainability documentation and certifications for these products to support your green marketing initiatives.
Transaction & Logistics Questions
Learn about our international transaction process, payment methods, and global logistics solutions to ensure your order is smoothly completed.
We accept various international payment methods, including T/T bank transfer, Letter of Credit (L/C), PayPal business account, Western Union, and Alibaba Trade Assurance. For long-term partners, we also offer flexible payment terms such as a 30/70 installment plan.
Our standard MOQ is 300 pairs per style/color. However, for first-time customers, we can accept trial orders of 200 pairs per style/color. For custom-designed products, the MOQ may vary depending on product complexity and material requirements.
The standard production lead time is 25-30 days after receiving the 30% deposit. During peak seasons, it might take 35-40 days. For urgent orders, we can arrange expedited production depending on the situation, though additional charges may apply. We will provide regular updates on the order status during production.
We offer multiple international logistics solutions including sea freight (FCL and LCL), air freight, courier services (DHL, FedEx, UPS), and multimodal transport. We can provide the most suitable logistics plan based on your needs and budget, and handle all export documentation.
Once your order is shipped, we will send you the tracking number and relevant documents via email. You can track your order status in real-time through our online customer portal or contact your dedicated account manager for the latest logistics updates.
We support various international trade terms including FOB, CIF, CFR, EXW, and DDP. The default term is FOB from major Chinese ports, but we can adjust according to your needs. Our team will assist you in selecting the trade term best suited to your business.
We provide a 12-month quality guarantee. If you find any quality issues, please provide detailed descriptions and photo evidence within 15 days after receipt. We will quickly assess the situation and provide a solution, which may include a refund, replacement, or compensation in your next order, depending on the nature and severity of the issue.
We recommend that all clients purchase freight insurance. If you have insurance and the goods are damaged during transportation, please take photos immediately and contact us. We will assist you in filing a claim with the insurance company. If you did not purchase insurance, responsibility will be determined according to the selected trade terms.
We provide a complete set of export documents, including commercial invoice, packing list, certificate of origin, export declaration, bill of lading, or air waybill. If you require special certifications such as BSCI, REACH, or other market-specific documents, please inform us in advance. We can assist with these but additional fees may apply.
Any other transaction or logistics questions?
If you have any other questions about trade terms, payment methods, or logistics arrangements, please feel free to contact our international trade expert team.