Frequently Asked Questions
Find answers to common questions about our shoe procurement process, product specifications, and business cooperation.
Procurement Process
To place your first order, follow these simple steps:
- Create an account on our B2B platform or contact our sales representative
- Browse our product catalog and select the items you wish to purchase
- Request a quotation with your desired quantities and specifications
- Review and approve the final quotation
- Complete the payment according to the agreed terms
- Receive order confirmation and tracking information
Our team will guide you through each step to ensure a smooth procurement experience.
Our standard minimum order quantity is 500 pairs per style and color. However, we offer flexibility for new clients:
- For sample orders: 5-10 pairs per style
- For trial orders: 100-300 pairs per style
- For regular orders: 500+ pairs per style and color
We can discuss custom arrangements for long-term partnerships or special requirements. Please contact our sales team for specific MOQ details related to your business needs.
We accept the following payment methods for international trade:
- T/T (Telegraphic Transfer)
- L/C (Letter of Credit)
- D/P (Documents against Payment)
- Western Union (for sample orders only)
- PayPal (for sample orders only, 5% additional fee applies)
Our standard payment terms are 30% deposit upon order confirmation and 70% balance before shipment. For established clients, we can discuss more flexible payment arrangements.
Our production timeline varies based on order complexity and quantity:
- Sample production: 7-10 working days
- Regular production: 25-35 days after sample approval and deposit payment
- Large orders (10,000+ pairs): 45-60 days
- Custom designs: Additional 10-15 days for development
During peak seasons (August-December), production times may be extended. We recommend placing orders well in advance to ensure timely delivery for your seasonal requirements.
Yes, we offer comprehensive OEM and ODM services for brand customization:
- Custom logo placement on insole, outsole, tongue, or heel
- Custom packaging with your brand elements
- Custom color combinations and materials
- Complete custom design from your sketches or concepts
For brand customization, we require a minimum order of 1,000 pairs per style. Custom molds or tooling may incur additional one-time costs. Our design team can assist you in developing brand-specific elements that meet your market requirements.
Need more information?
Product & Technical Questions
Find detailed answers about our shoe materials, manufacturing processes, customization options, and technical specifications.
We use a variety of high-quality materials including genuine leather, synthetic leather, canvas, mesh, rubber, EVA, and eco-friendly materials. All our materials are sourced from certified suppliers and undergo rigorous quality testing to ensure durability and comfort. We can provide detailed material specifications and certifications upon request.
Yes, we offer comprehensive customization services. We can produce shoes according to your designs, logos, colors, and specifications. Our R&D team can help refine your designs for manufacturability while maintaining your brand identity. We offer different levels of customization from simple color changes to completely bespoke designs. Minimum order quantities may vary based on customization complexity.
Absolutely. All our footwear products comply with international quality standards including ISO 9001, BSCI, and market-specific certifications for EU, US, and other regions. We regularly conduct third-party testing for slip resistance, durability, and chemical safety. Our factory maintains strict quality control processes throughout production, and we can provide all necessary certification documents for import requirements.
We maintain strict size consistency through standardized lasts and precise measurement protocols. Each production batch undergoes multiple quality checks including digital scanning and physical measurements. We follow international sizing standards (EU, US, UK, etc.) and can provide detailed size charts for your market. For new clients, we recommend ordering size samples before bulk production to ensure perfect fit for your target market.
Yes, we have developed a growing range of eco-friendly footwear options. These include shoes made with recycled materials, water-based adhesives, organic cotton, and sustainably sourced natural materials. Our eco-line features biodegradable components and reduced carbon footprint manufacturing processes. We can provide detailed sustainability documentation and certifications for these products to support your green marketing initiatives.
Transaction & Logistics FAQs
Learn about our international transaction process, payment methods, and global logistics solutions to ensure your order is completed smoothly.
We accept various international payment methods, including T/T wire transfer, Letter of Credit (L/C), PayPal Business Account, Western Union, and Alibaba Trade Assurance. For long-term partners, we also offer flexible payment terms, such as 30/70 payment installments.
Our standard MOQ is 300 pairs/style/color. However, for first-time customers, we can accept trial orders of 200 pairs/style/color. For custom-designed products, the MOQ may vary depending on product complexity and material requirements.
The standard production lead time is 25-30 days after receiving the 30% deposit. During peak seasons, it may take 35-40 days. If you need an expedited order, we can arrange fast-track production based on the actual situation, but additional charges may apply. We provide regular updates on your order status throughout the production process.
We offer various international logistics solutions, including Sea Freight (FCL and LCL), Air Freight, Express (DHL, FedEx, UPS), and Multimodal Transport. We can provide the optimal logistics solution based on your needs and budget, and handle all export documentation.
Once your order is shipped, we will email you the tracking number and relevant documents. You can track your order status in real-time through our online customer portal or contact your dedicated account manager for the latest logistics information.
We support various international trade terms, including FOB, CIF, CFR, EXW, and DDP. The default term is FOB main Chinese ports, but we can adjust flexibly according to your needs. Our team will assist you in choosing the most suitable trade terms for your business.
We provide a 12-month quality guarantee. If any quality issues are found, please provide a detailed description and photo evidence within 15 days of receipt. We will promptly assess the situation and provide solutions, including refunds, replacements, or compensation in the next order, depending on the nature and severity of the issue.
We recommend all customers purchase cargo insurance. If you have selected insurance and the goods are damaged during transit, please take photos immediately and contact us. We will assist you in filing a claim with the insurance company. If you did not purchase insurance, liability will be determined based on the chosen trade terms.
We provide a complete set of export documents, including Commercial Invoice, Packing List, Certificate of Origin, Export Declaration, Bill of Lading or Air Waybill. If special certifications such as BSCI, REACH, or other market-specific documents are required, please inform us in advance. We can assist with the processing, but additional fees may apply.
Have other transaction or logistics questions?
If you have any other questions about transaction terms, payment methods, or logistics arrangements, please feel free to contact our international trade expert team.
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